SYKES PRIVACY AND COOKIES POLICY
Your privacy is of vital importance to us. Accordingly, Smilodon Ltd trading as SYKES (referred to as “ourselves”, “we”, “us”, and “our”) have developed this Privacy and Cookies Policy for our website (https://sykeslondon.com). It governs the privacy of our visitors (referred to as “user”, “visitor”, “you”, and “your”) who choose to use it.
This policy outlines the procedures we follow to collect, process, store, and protect our user’s personal information. We provide guidance for the requirements and obligations of the user, website and website owners. Users are requested to read this Privacy and Cookies Policy carefully to understand our views and practices regarding your personal information and our treatment.
This policy is applicable to all users in conjunction with our Terms and Conditions. If you do not agree to any of our terms, you are prohibited from using or accessing this site.
YOUR PERSONAL INFORMATION
Smilodon Ltd collects some of your personal information when you use our website for many functions such as making a purchase, signing up to our newsletter, creating an account and contacting us. You provide this information on a voluntary basis and we only use this to provide our products and services. Failure to provide any personal details can impact the functionality of our website and prevent us providing you with our products or services. We collect several types of information including your first and last name, delivery address, email address and location (country).
We may collect further information about you during your visit to our website and the completion of your transaction with us. We may automatically collect your log information e.g. IP address, browser type, referring link; and transaction information e.g. product details, return and purchase information. This information does not allow us to identify you.
USE OF YOUR DATA
Smilodon Ltd will use your information for the various purposes; to enhance your experience, complete your purchase/delivery and provide communication. We will use it for the following purposes; provision of products and services, monitor trends, process transactions, identification, authentication, to improve and personalise our services, provide customer service, research, manage your account and to complete any processes for which we collected your information.
STORAGE OF YOUR INFORMATION
Your personal information is stored in accordance with all applicable laws, legislation and regulations. When you submit your personal information, you agree that we can collect, transfer, store and process this data. We will take all necessary steps to ensure your information is treated securely and in compliance with our Privacy and Cookies Policy.
When you complete a purchase using our payment gateway, it will be processed by Shopify (a third party company). They securely store your payment details in accordance with all applicable laws, legislation and regulations. We highly recommend to read Shopify company policy to understand their processes and treatment of your information, you can find more information at https://www.shopify.com
Cookies are small letter and number text files stored within your browser or computer (with your agreement). We store the following types of cookies:
- Analytics Cookies help us to understand more about the visitors to our website including the number of visitors, number of visits per user and visited pages. We use this data to study interactions to enhance our user’s experience.
- Although this data is collected and added to an analytical tool (e.g. Google Analytics), we cannot identify any of your personal details.
- Essential Cookies are required for our website to function correctly. They are used for many purposes including showing the correct currency depending on your location, tracking the number of items in your bag, anonymously determining your login status, and completing the checkout process. When you do not accept cookies, you may find sections of website do not work as expected.
- Third Party Cookies allow third parties to add cookies when users visit our website. This only applies to the companies we have carefully selected to provide us with information about our user’s experience and visits. These cookies can be used to provide personalised promotion of our products and services on other websites.
- We understand that you may not want to accept cookies from us and you are free to change your browser settings to reflect this. If you disable cookies, you may find this causes a negative impact to your experience during visits to our website.
When you provide us with your personal information, you are giving your consent for us to collect your information for the stated purpose(s). Smilodon Ltd requires your information for many reasons including to place an order, complete the transaction, authorise payments and to arrange delivery.
If we ask for any personal information for secondary purposes e.g. marketing, we will ask you directly for consent or provide you with an opportunity to decline or opt out. If you decide to withdraw your consent for the collection, use or disclosure of your information (after accepting or opting in), simply contact us on firstname.lastname@example.org at any time.
THIRD PARTY SERVICES
Smilodon Ltd uses some third party providers to handle some functions of our website e.g. payments. All of our providers are carefully selected and will collect, use and disclose your personal information to perform their services for us.
Our website may contain links both to and from other websites. We take all the necessary steps to include safe, quality and relevant links, however we cannot guarantee or verify the contents of the websites. You use all external links at your own risk and we recommend to use appropriate caution. We do not accept responsibility or liability for any damages or implications caused by visiting these websites.
The security of your personal and sensitive information is of utmost importance to us. We protect your information by taking appropriate precautions and using accepted industry standards; both during transmission and once we receive your data. We encrypt all of your sensitive information e.g. card details entered on our registration form, using secure socket layer technology (SSL). We follow accepted industry standards to prevent any loss, disclosure, access, alteration, destruction or misuse of all of your information.
Please note that no method of transmission of information over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, however we cannot guarantee absolute security. If you have any questions regarding the security of our website, email us on email@example.com and we will be happy to help you.
We reserve the right to disclose your personal information to third parties due to special circumstances. This action may be required to comply with legal obligations or violation of our Terms and Conditions.
Our website operates an email newsletter program which is used to inform our subscribers about the products and services we offer. You can subscribe using our online automated process at your own discretion. We may manually process some subscriptions although we will always obtain your written agreement prior to completion.
Subscriptions are taken and held securely in compliance with the relevant laws, legislation and regulations. We do not pass any of your personal details to third parties.
Email newsletters published by our website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. The activities we track can include when you open our emails, forward the emails, click links within the email content, times, dates and frequency of activity (please note this is not a comprehensive list). We use this data to enhance future email newsletters and supply you with more relevant content based on your activity.
In compliance with all applicable laws, legislation and regulations, our subscribers are given the opportunity to unsubscribe at any time through our automated system. This process is detailed at the footer of each email newsletter. If an automated un-subscription system is unavailable, we will provide clear instructions to follow so you can successfully unsubscribe from our email newsletters.
CHANGES TO OUR PRIVACY AND COOKIES POLICY
Smilodon Ltd reserves the right to make amendments to our Privacy and Cookies Policy at any time without notification. In the event of material changes, we will provide notification here or on our homepage so you are fully aware of our policies. Any amendments take effect as soon as it is posted on this page. Please read this Privacy and Cookies Policy on a regular basis to ensure you have full understanding of our procedures.
We are always here to help you. If you have any questions about our Privacy and Cookies Policy and the practices outlined within this, please contact us via email on firstname.lastname@example.org.
Thank you for visiting our website.